Shipping policy

Last Updated: October 22, 2026

This policy explains shipping availability, costs, processing, delivery estimates, and shipment issues for orders from Cruitbook at cruitbook.com. Mandatory consumer rights are not limited by this policy.

1. Shipping Availability

Delivery availability depends on the address and carrier coverage. Available delivery options and address restrictions are shown at checkout.

If an accepted order cannot be shipped, we will contact you to arrange a resolution or cancel the affected order and refund any payment collected to the original payment method.

2. Shipping Costs

Cruitbook offers free standard shipping on all orders, with no minimum purchase amount.

If an additional paid delivery option is offered, its charge is shown before you submit your order. All mandatory merchant-imposed charges are disclosed before purchase.

Return shipping is separate and is explained in our Refund Policy.

3. Processing and Delivery Estimates

Processing begins after payment is successfully authorized or confirmed. It includes order verification, preparation, and handoff to the carrier.

For the estimates in this policy, business days are Monday through Saturday, excluding U.S. public holidays. Orders placed on Sundays or public holidays normally begin processing on the next business day.

Processing and transit are separate. Transit begins when the processed order is transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Destination, carrier operations, holidays, weather, transportation disruptions, and address problems can affect actual delivery.

If we cannot ship within the stated processing timeframe, we will notify you of the delay and give you the choice of accepting a revised shipping timeframe or cancelling the unshipped order for a full refund.

4. Confirmations and Tracking

We send order information to the email address provided at checkout.

After dispatch, shipping confirmation and tracking information, where available, are provided by email or through your order information. Carrier tracking can take time to update.

Contact info@cruitbook.com if you need assistance locating your confirmation or tracking information.

5. Shipping Address and Order Changes

Provide a complete and accurate recipient name, street address, apartment or unit number where applicable, city, state or region, postal code, country, and contact details.

Email us promptly if you notice an error. Changes are not guaranteed after processing or fulfillment begins.

Customer-provided address errors may cause delay or failed delivery. We will explain any applicable, reasonable reshipping charges before arranging another shipment.

6. Delayed or Lost Shipments

If an order has not arrived within the estimated timeframe, email info@cruitbook.com with the order number and tracking information, if available.

We will review shipment information and work with the carrier where appropriate.

For a shipment confirmed lost in transit, where the issue was not caused by incorrect customer-provided information, we will arrange a replacement or refund as appropriate.

If tracking says “Delivered” but the package is missing, check the delivery location, household members, neighbors, reception, or building management, then contact us. We will help investigate. A tracking status alone does not remove mandatory consumer rights.

7. Damaged or Incorrect Deliveries

For damaged, defective, incorrect, incomplete, or materially misdescribed goods, contact us with your order number and a description. Relevant photos can help.

If a return is required for an issue confirmed to be our responsibility, necessary return shipping is covered by Cruitbook. Remedies are handled under our Refund Policy.

8. Refused or Undeliverable Packages

If a package is returned because of an incorrect address, refusal, non-collection, or another delivery failure, we will review reshipment or refund options.

Reasonable customer-caused reshipping or return-to-sender costs may apply where lawful and will be explained before the resolution is arranged. Customers do not pay additional shipping costs caused by Cruitbook or a carrier acting on our behalf.

9. Shipping Refunds, Updates, and Contact

Refund submission and bank posting periods are explained in our Refund Policy. A cancelled unshipped order is refunded in full.

The policy in effect when you placed your order applies to that order, subject to mandatory rights. We revise the date above when this policy changes.

Store Name: Cruitbook
Website: cruitbook.com
Email: info@cruitbook.com
Phone: +1 386-376-1621

Contact Address:
11148 Einbender Rd
Orlando, FL 32825
United States